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Where citizens are ruled from above without consent, approval or access to democratic processes. This is often in the hands of one person.
A civil servant is someone who is employed by the Crown. As it is Her Majesty's Government a civil servant is responsible to the government. Civil servants work in departments such as work and pensions, specific executive agencies such as highways and devolved governments such as in Scotland.
Senior Civil Servants work closely with their Ministers. Their job is to help Ministers set priorities, make sure that the Department runs smoothly, bring together all the expertise in the Department to deal with issues and problems and keep in touch with pressure groups and others in the outside world.